Refund Policy

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website and our ‘Inditrunk’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

Customer Cancellation
As a general rule, Buyer shall not be entitled to cancel/exchange any product or order once the order has been shipped to destination. If the product is a returnable product, Buyer may choose to return and cancel the product only within 48 hours of the product reaching Inditrunk facility. Buyer will be notified about the item reaching the Inditrunk facility and will have access to see the pictures of the item in the Buyer’s account . However, subject to Buyer’s previous cancellation history, Inditrunk reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer, even if the same is within the specified time followed by suspension of account, as may be necessary in the sole discretion of Inditrunk.

However, Post delivery of the order, in the unlikely event of:

1. Orders where packaging is either tampered or damaged at the time of delivery;
2. Wrong Order being delivered; or
3. Items missing from Buyer’s Order at the time of delivery.

Buyer will be entitled to cancel the entire or partial Order and shall be entitled to a refund to an amount upto 100% of the Order or Item value cancelled.

Provided the same is communicated to Inditrunk Customer Care through the Platform before the Order is marked delivered.

Note: The items which are not eligible for return shall be considered as cancellation.

Non-Customer Cancellation:
Inditrunk reserves the right to collect a penalty for the Orders constrained to be cancelled by Inditrunk for reasons not attributable to Inditrunk, including but not limited to:

1. In the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
2. Failure to contact Buyer by phone or email at the time of delivering the Order;
3. Failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
4. Unavailability of all the items ordered by Buyer at the time of placing the Order; or

Unavailability of all the items ordered by Buyer at the time of Placing the Order. However, in the unlikely event of an item in an Order being unavailable, Inditrunk will contact the Buyer on the phone number or email provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire or partial Order and shall be entitled to a refund to an amount upto 100% of the Order or Item value cancelled.

Refunds
Buyer may be entitled to a refund for prepaid Orders. Inditrunk retains the right to retain the penalty payable by the Buyer from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;

Buyer may be entitled to a refund upto 100% of the Order value if Logistic Partner fails to deliver the Order due to a cause attributable to either Logistic Partner or Inditrunk, however such refunds will be assessed on a case to case basis by Inditrunk.
Our decision on refunds shall be final and binding.

All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated timelines is upto 5-7 working days, in case Buyer don’t choose to credit it to Buyer’s wallet with his/her Inditrunk Account;

Shipping/Delivery charges shall not be refundable unless the whole order is cancelled and is eligible for refund as per the above terms.

Note:
1. Marketing Coupons or Discounts or Cashbacks shall not be refundable under any circumstances.
2. Certain items like inner-wear, personal care, make-up and socks categories do not come under our return policy.

For any further clarification kindly contact : contact.inditrunk@gmail.com